I. General Information
1. Course Title:
Principles of Practice Management & Communication
2. Course Prefix & Number:
DENT 1133
3. Course Credits and Contact Hours:
Credits: 2
Lecture Hours: 1
Lab Hours: 2
Internship Hours: 0
4. Course Description:
This course teaches general principles of communication in health care settings. Specific emphasis is placed on verbal and nonverbal skills, assertiveness and confidentially in a variety of situations to include receptionist, office manager, business manager, insurance clerk, records manager, data processor, appointment clerk, bookkeeping and operation of basic office equipment.
5. Placement Tests Required:
6. Prerequisite Courses:
DENT 1133 - Principles of Practice Management & Communication
All Credit(s) from the following...
| Course Code | Course Title | Credits |
| DENT 1106 | Dental Orientation & Anatomy | 2 cr. |
7. Other Prerequisites
Grade of “C” or higher in all Fall semester DENT courses except for DENT 1116 Dental Clinic I, which must be a grade of “B” or higher
9. Co-requisite Courses:
DENT 1133 - Principles of Practice Management & Communication
There are no corequisites for this course.
III. Course Purpose
Program-Applicable Courses – This course fulfills a requirement for the following program(s):
|
Name of Program(s)
|
Program Type
|
|
Dental Assistant
|
AAS Diploma
|
IV. Learning Outcomes
1. College-Wide Outcomes
| College-Wide Outcomes/Competencies |
Students will be able to: |
| Demonstrate oral communication skills |
Present a health topic through an oral presentation |
| Demonstrate written communication skills |
Compose a personal career portfolio |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
|
Expected Outcome |
MnTC
Goal Area |
|
Demonstrate knowledge in effective written and oral communication |
|
|
Demonstrate knowledge in successful interaction with the dental patient |
|
|
Demonstrate knowledge in office management responsibilities |
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
- Identify basic components of communications
- Identify barriers to effective communications
- Identify methods of conflict resolution
- Demonstrate personal self awareness
- Recognize learning theories to include education, motivation and persuasion
- Identify role behaviors
- Recognize effects of stress
- Identify patient behavior
- Define responsive listening
- Identify patient interviewing techniques
- Recognize patient perception of the dental environment
- Define importance of assertiveness in personal communication
- Identify the students present assertive strengths and weaknesses
- Compare verbal and non-verbal assertive behavior
- Apply assertive skills to specific situations
- Distinguish assertive responses to criticism
- Describe strategies when expressing negative concerns
- Demonstrate oral communication skills through an oral presentation
- Identify various roles in business office
- Identify specific responsibilities of each member of the business office
- Identify telephone techniques
- Identify basic office equipment
- Identify scheduling and appointment control
- Identify records management to include filing and indexing
- Describe patient confidentiality
- Identify charting terms
- Describe recall systems
- Define accounts receivable, bookkeeping, transaction and posting
- Differentiate insurance type
- Describe various financial plans
- Identify collection techniques
- Indentify inventory control systems
- Identify accounts payable bookkeeping techniques
- Describe the function of each component of a clinical record
2. Laboratory/Studio Sessions
- Demonstrate the use of office equipment
- Demonstrate appropriate scheduling appointment control
- Demonstrate appropriate charting
- Demonstrate entering charges, payments, and adjustments
- Complete a collection request
- Prepare a clinical record
- Compose a recall card
- Construct a personal career portfolio
- Prepare a quality resume
- Compose a cover letter
- Complete a mock interview
I. General Information
1. Course Title:
Principles of Practice Management & Communication
2. Course Prefix & Number:
DENT 1133
3. Course Credits and Contact Hours:
Credits: 2
Lecture Hours: 1
Lab Hours: 2
Internship Hours: 0
4. Course Description:
This course teaches general principles of communication in health care settings. Specific emphasis is placed on verbal and nonverbal skills, assertiveness and confidentially in a variety of situations to include receptionist, office manager, business manager, insurance clerk, records manager, data processor, appointment clerk, bookkeeping and operation of basic office equipment.
5. Placement Tests Required:
6. Prerequisite Courses:
DENT 1133 - Principles of Practice Management & Communication
All Credit(s) from the following...
| Course Code | Course Title | Credits |
| DENT 1106 | Dental Orientation & Anatomy | 2 cr. |
7. Other Prerequisites
Grade of “C” or higher in all Fall semester DENT courses except for DENT 1116 Dental Clinic I, which must be a grade of “B” or higher
9. Co-requisite Courses:
DENT 1133 - Principles of Practice Management & Communication
There are no corequisites for this course.
II. Transfer and Articulation
III. Course Purpose
1. Program-Applicable Courses – This course fulfills a requirement for the following program(s):
|
Name of Program(s)
|
Program Type
|
|
Dental Assistant
|
AAS Diploma
|
IV. Learning Outcomes
1. College-Wide Outcomes
| College-Wide Outcomes/Competencies |
Students will be able to: |
| Demonstrate oral communication skills |
Present a health topic through an oral presentation |
| Demonstrate written communication skills |
Compose a personal career portfolio |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
|
Expected Outcome |
MnTC
Goal Area |
|
Demonstrate knowledge in effective written and oral communication |
|
|
Demonstrate knowledge in successful interaction with the dental patient |
|
|
Demonstrate knowledge in office management responsibilities |
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
- Identify basic components of communications
- Identify barriers to effective communications
- Identify methods of conflict resolution
- Demonstrate personal self awareness
- Recognize learning theories to include education, motivation and persuasion
- Identify role behaviors
- Recognize effects of stress
- Identify patient behavior
- Define responsive listening
- Identify patient interviewing techniques
- Recognize patient perception of the dental environment
- Define importance of assertiveness in personal communication
- Identify the students present assertive strengths and weaknesses
- Compare verbal and non-verbal assertive behavior
- Apply assertive skills to specific situations
- Distinguish assertive responses to criticism
- Describe strategies when expressing negative concerns
- Demonstrate oral communication skills through an oral presentation
- Identify various roles in business office
- Identify specific responsibilities of each member of the business office
- Identify telephone techniques
- Identify basic office equipment
- Identify scheduling and appointment control
- Identify records management to include filing and indexing
- Describe patient confidentiality
- Identify charting terms
- Describe recall systems
- Define accounts receivable, bookkeeping, transaction and posting
- Differentiate insurance type
- Describe various financial plans
- Identify collection techniques
- Indentify inventory control systems
- Identify accounts payable bookkeeping techniques
- Describe the function of each component of a clinical record
2. Laboratory/Studio Sessions
- Demonstrate the use of office equipment
- Demonstrate appropriate scheduling appointment control
- Demonstrate appropriate charting
- Demonstrate entering charges, payments, and adjustments
- Complete a collection request
- Prepare a clinical record
- Compose a recall card
- Construct a personal career portfolio
- Prepare a quality resume
- Compose a cover letter
- Complete a mock interview