I. General Information
1. Course Title:
Communication II
2. Course Prefix & Number:
OSKL 1166
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
Lab Hours: 0
4. Course Description:
Students are exposed to experiences focusing on verbal, written and non-verbal communication utilized on the job and in the community. Topics covered include awareness of diversity issues, demonstration of coworker, supervisor and customer service skills, self advocacy skills, self esteem and relationships, and sexuality training.
5. Placement Tests Required:
6. Prerequisite Courses:
OSKL 1166 - Communication II
All Credit(s) from the following...
| Course Code | Course Title | Credits |
| OSKL 1142 | Communication I | 3 cr. |
9. Co-requisite Courses:
OSKL 1166 - Communication II
There are no corequisites for this course.
III. Course Purpose
Program-Applicable Courses – This course fulfills a requirement for the following program(s):
|
Name of Program(s)
|
Program Type
|
|
Occupational Skills Program
|
Diploma
|
IV. Learning Outcomes
1. College-Wide Outcomes
| College-Wide Outcomes/Competencies |
Students will be able to: |
| Demonstrate oral communication skills |
Appropriately participate in class discussion and at the worksite |
| Work as a team member to achieve shared goals |
Work in success teams on given assignments |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
|
Expected Outcome
|
MnTC
Goal Area
|
|
Respect and value diversity of others and the environment
|
|
|
Demonstrate appropriate interpersonal skills with co-workers, supervisor and customer service skills
|
|
|
Demonstrate self advocacy skills
|
|
|
Communicate effectively
|
|
|
Work interdependently
|
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
|
A. Diversity
|
- Definition
- Respect
- Appreciation of all
- Telephone safety
|
|
B. Non-Verbal Communication
|
- Interpreting body action
- Harassment
- Body Language
- Hand Gestures
- Body Posture
- Personal Space
- Eye Contact
- Facial expressions
- How culture affects nonverbal communications
|
|
C. Written Communication
|
- Verbal vs. written communication
- Personal letter writing
- Business letter writing
- Cover letters
- Letters of resignation
- Business memos
- Thank you notes
- Invitations
|
|
D. Electronic Communication
|
- Communicating with e-mail
- Advantages & disadvantages of e-mail
- Sending and receiving e-mail
- E-mail etiquette
- Using a fax machine
- Filling out a fax cover sheet
- Instant messaging
- Text messaging
|
I. General Information
1. Course Title:
Communication II
2. Course Prefix & Number:
OSKL 1166
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
Lab Hours: 0
4. Course Description:
Students are exposed to experiences focusing on verbal, written and non-verbal communication utilized on the job and in the community. Topics covered include awareness of diversity issues, demonstration of coworker, supervisor and customer service skills, self advocacy skills, self esteem and relationships, and sexuality training.
5. Placement Tests Required:
6. Prerequisite Courses:
OSKL 1166 - Communication II
All Credit(s) from the following...
| Course Code | Course Title | Credits |
| OSKL 1142 | Communication I | 3 cr. |
9. Co-requisite Courses:
OSKL 1166 - Communication II
There are no corequisites for this course.
II. Transfer and Articulation
III. Course Purpose
1. Program-Applicable Courses – This course fulfills a requirement for the following program(s):
|
Name of Program(s)
|
Program Type
|
|
Occupational Skills Program
|
Diploma
|
IV. Learning Outcomes
1. College-Wide Outcomes
| College-Wide Outcomes/Competencies |
Students will be able to: |
| Demonstrate oral communication skills |
Appropriately participate in class discussion and at the worksite |
| Work as a team member to achieve shared goals |
Work in success teams on given assignments |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
|
Expected Outcome
|
MnTC
Goal Area
|
|
Respect and value diversity of others and the environment
|
|
|
Demonstrate appropriate interpersonal skills with co-workers, supervisor and customer service skills
|
|
|
Demonstrate self advocacy skills
|
|
|
Communicate effectively
|
|
|
Work interdependently
|
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
|
A. Diversity
|
- Definition
- Respect
- Appreciation of all
- Telephone safety
|
|
B. Non-Verbal Communication
|
- Interpreting body action
- Harassment
- Body Language
- Hand Gestures
- Body Posture
- Personal Space
- Eye Contact
- Facial expressions
- How culture affects nonverbal communications
|
|
C. Written Communication
|
- Verbal vs. written communication
- Personal letter writing
- Business letter writing
- Cover letters
- Letters of resignation
- Business memos
- Thank you notes
- Invitations
|
|
D. Electronic Communication
|
- Communicating with e-mail
- Advantages & disadvantages of e-mail
- Sending and receiving e-mail
- E-mail etiquette
- Using a fax machine
- Filling out a fax cover sheet
- Instant messaging
- Text messaging
|