I. General Information

1. Course Title:
Human Service Skills

2. Course Prefix & Number:
HSER 1110

3. Course Credits and Contact Hours:

Credits: 3

Lecture Hours: 3

Lab Hours: 0

4. Course Description:

This course focuses on applying human services’ theories and skills in the helping relationship. Students will practice applying the stages of the helping process and will demonstrate a person centered approach. Listening, challenging, and intervention skills will be practiced along with how to engage with diverse populations.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course fulfills a requirement for the following program(s):

Human Services AAS
Human Services Technician Diploma

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate oral communication skills	Demonstrate engagement process
Demonstrate reading and listening skills	Demonstrate active listening skills
Demonstrate interpersonal communication skills	Role play client interactions using a person centered approach

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Demonstrate stages and skills of the helping process;
• Apply a person centered approach;
• Incorporate person first language;
• Demonstrate active listening skills;
• Demonstrate effective engagement skills;
• Demonstrate effective intervention skills;
• Explain the importance of partnering with the client; and
• Demonstrate an understanding of the needs of clients from diverse background.

 

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Person Centered
• Language
• Values
2. Self-Awareness
• Self-Care
• Acknowledging Limitations and Strengths
3. Applying the Human Service Approach
• Support
• Empathy
• Curiosity
• Non-judgmental Listening
4. Communication Skills
• Verbal Communication
• Body Language
• Active Listening
• Asking Questions
• Paraphrasing
• Summarizing
• Clarifying
• Partializing
• Checking for Understanding
• Receiving Feedback
5. General Intervention Model
• Stages and Phases
6. Developing, Praticing, and Modeling Skills
   
   • Problem Solving
   • Interpersonal Effectiveness
   • Coping Skills and Regulation Strategies
   • Mindfulness and Grounding Techniques
   • Emerging Trends
7. Engagement
• Connection and Authenticity
• Professionalism
• Communication
8. Assessment
• Stages of Change
• Readiness for Change
• Needs and Resources
9. Planning
• Empowerment
• Self-Determination
• Creating and Monitoring the Plan: A working document
10. Intervention
• Partnering With
• Adapting
• Resource Connection
• The How and What of Skills
11. Evaluation
• An Ongoing Process
• Transparency
• Compassionate Feedback
12. Termination
• Reasons for Terminating
13. Addressing Challenges in the Human Services Relationship
    
    • Dishonesty
    • Resistance
    • Confronting Behaviors
    • Receiving Feedback
    • Critical Reflection
14. Cultural Humility and Cultural Competence and Skills Application