I. General Information

1. Course Title:
Introduction to Case Management

2. Course Prefix & Number:
HSER 2100

3. Course Credits and Contact Hours:

Credits: 4

Lecture Hours: 4

Lab Hours: 0

4. Course Description:

The Introduction to Case Management course will utilize the case management model to develop skills such as intake, assessment, goal setting, referral, documentation, and evaluation. Students will explore the change process and gain an overview of ethics and professional boundaries as it relates to case management.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Human Services AAS
Human Services Technician Diploma

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate written communication skills	Create a case note that includes all relevant information.
Apply abstract ideas to concrete situations	Identify client behaviors and statements that occur in each stage of change.
Utilize appropriate technology	Identify credible and relevant online resources to serve clients.

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Define case management;
  
• Describe the importance of using person-first and culturally aware language;
• Understand the basic case management components;
• Understand how the Diagnostic and Statistical Manual is used in case management;
• Demonstrate case noting, charting, and documentation;
• Explore community resources and understand the importance of making quality referrals and linking clients to relevant services and supports;
  
• Describe ethical standards as it relates to the human services profession; and 
  
• Gain awareness of culturally relevant community and online resources that meets the identified needs of the client.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Case Management Approach
1. Person Centered
2. Person First Language
3. Ecological Model/Person-in-Environment
4. Understanding the Stages of Change
5. Applying Professional Values
2. Case Management Components
1. Establishing and Maintaining the Helping Relationship
2. Identifying Community Resources
3. Linking to Relevant Resources
4. Making Quality Referrals
5. Documentation
6. Tracking Services/Follow Up
3. Ethics and Professional Responsibilities 
   
   • Dual relationships 
   • Boundaries 
   • Value conflicts 
   • Privacy & Confidentiality 
   • Client Rights
   • HIPAA
   • Competence 
   • Professionalism
4. Cultural Awareness
1. Thoughtful Communication 
2. Addressing Obstacles to Understanding
3. Willingness and Cultural Humility
5. Attitudes and Boundaries 
1. Transference and countertransference 
2. Not Taking Client Behaviors Personally
3. Clarifying Who Owns the Problem 
4. Awareness of Power Differences 
6. Effective Communication 
1. Identifying Effective and Ineffective Responses
2. Verbal and Nonverbal Communication
3. Roadblocks to Communication  
4. Listening and Responding
5. Reflective Listening
6. Asking Questions 
7. Difficult Issues 
1. Exchanging Views 
2. Using I Messages 
3. Asking Permission and Inviting Collaboration
4. Disarming Anger
8. Collaborating with People for Change
   
   • The Stages of Change
   • Importance of a Nonjudmental Presence
   • Ambivalence and Resistance
   • Encouragement
   • Skills to Facilitate Change
   • Adversarial to Collaborative
9. Meeting Clients and Assessing Their Strengths and Needs
   • Documenting Initial Inquiries 
   • The First interview 
   • Understanding the DSM
   • Mental Status Exam 
   • Receiving and Releasing Information
10. Developing a Plan with the Client 
1. Use of Assessment 
2. Preparing for a Service Planning Conference  
3. Documenting Collateral Contact
11. Monitoring Services and Supporting the Client 
1. Developing Goals and Objectives
2. Monitoring Services and Interventions
3. Termination