I. General Information

1. Course Title:
Fundamentals of Engagement and Interviewing

2. Course Prefix & Number:
HSER 1110

3. Course Credits and Contact Hours:

Credits: 3

Lecture Hours: 3

Lab Hours: 0

4. Course Description:

This course focuses on applying supportive interventions theories and skills to the consumer engagement and interviewing process. Students will learn the stages of the interview process and the importance of person first language. Application of listening, challenging, and intervention skills will be practiced along with how to engage with diverse populations.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Human Services AAS
Human Services Technician Diploma

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate oral communication skills	Demonstrate engagement process
Demonstrate reading and listening skills	Demonstrate active listening skills
Demonstrate interpersonal communication skills	Partner with “consumer” to develop a case plan

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Define stages and skills of interview process;
• Incorporate person first language;
• Demonstrate active listening skills;
• Demonstrate effective engagement skills;
• Demonstrate effective challenging skills;
• Demonstrate effective intervention skills;
• Assess personality and communication styles;
• Explain the importance of partnering with the client;
• Create a personal self-care plan and understand its importance; and
• Demonstrate an understanding of the needs of clients from diverse background.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Consumer: Person First
• The Power of Words
• Person First Language
2. Communication Basics
• Verbal Communication and Tone
• Physical Closeness, Posture, and Warmth
• Presence
• Adapting to Consumer Energy and Tone
• Achieving Credibility and Trust
• Developing Supports
• Self-Disclosure
• Transference and Countertransference
• Paraphrasing
• Reflecting Feelings
• The Importance of Understanding Emotions
• Improving Your Feeling Vocabulary
• Challenging Skills
• Giving Feedback
• Confrontation
• Behavior Modification
• Managing Conflict
• Seek Consultation and Supervision
3. Self-Awareness
• Self-Care
• Acknowledge Your Errors
4. Invitational Skills
• Opening Skills: How to Invite
• Listening to the Client’s Story
• Nonverbal Skills in the Helping Relationship
• Regulation
5. Applying Engagement
• Support
• Empathy
• Curiosity
• Non-judgmental Listening
6. Skills
7. Assessing
• Stages of Change
• Readiness for Change
• Needs and Resources
8. Intervention
• Balancing Power
• Client as Expert
• Partnering With
9. Evaluation
• An On-Going Process
• The Importance of Transparency
• Compassionate Feedback
10. Addressing Challenges in the Helper Relationship
• Dishonesty
• Resistance
• Confronting Behaviors
11. Documentation
• Importance of Note Taking
• When Contact isn’t Charted
12. Consultation and Supervision
• Multidisciplinary Team
• Teamwork
• Supervision
13. Termination Skills
• Reasons for Terminating
14. The Cultural Climate and the Helper Relationship
• Skills for Helping Someone Who Is Culturally Different
• The Skill of Understanding the Client’s Culture by Listening
• Culturally Adapting Treatment
• Skills for Engaging with Diverse Populations