I. General Information

1. Course Title:
Introduction to Case Management

2. Course Prefix & Number:
HSER 2100

3. Course Credits and Contact Hours:

Credits: 3

Lecture Hours: 3

Lab Hours: 0

4. Course Description:

The Introduction to Case Management course will utilize the case management model to develop skills such as intake, assessment, goal-setting, referral, clinical writing, record-keeping, and evaluation. Students will gain an overview of ethics and professional boundaries as it relates to case management.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Human Services AAS
Human Services Technician Diploma

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate written communication skills	Create a case note that includes all relevant information.
Analyze and follow a sequence of operations	Describe the consumer engagement process.
Utilize appropriate technology	Identify credible, relevant online resources to serve consumers

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Define case management;
  
• Discuss the historical implications of case management theoretical approaches;
• Describe the importance of using person-first and culturally aware language;
• Understand the basis case management components;
• Understand how the Diagnostic and Statistical Manual is used in case management;
• Demonstrate clinical writing, charting/ documentation;
• Understand how to be a broker of services for the facilitation of referrals;
• Describe ethical standards as it relates to the human services profession; and 
  
• Gain awareness of culturally relevant community and online resources that meets the identified needs of the consumer.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Case Management Foundation and Best Practices  
• Definition and responsibilities 
• History of case management 
• Language in human services 
• Service Coordination and Integrated Care 
2. Ethics and Professional Responsibilities 
• Dual relationships 
• Boundaries 
• Value conflicts 
• Privacy & Confidentiality 
• Consumer rights 
• HIPAA Competence 
• Professionalism 
3. Ecological Model 
• Three levels of the ecological model 
• Person 
• Environment 
• Developing interventions
4. Cultural Competence 
• Culture and Communication 
• Thoughtful communication 
• Dimensions of Culture 
• Obstacles to Understanding 
• Cultural Fluidity  
5. Attitudes and Boundaries 
• Transference and countertransference 
• Separation of self 
• Clarifying Who Owns the Problem 
• Power Differences 
6. Effective Communication 
• Identifying Good responses and poor responses 
• Communication as a process 
• Roadblocks to communication  
• Listening and responding 
• Asking Questions 
7. Difficult Issues 
• Exchanging views 
• Using I messages 
• Asking permission 
• Follow up 
• Disarming Anger 
8. Collaborating with People for Change 
• Stages of change 
• Ambivalence and Resistance 
• Encouragement  
• to facilitate change 
• Adversarial to Collaborative 
9. Meeting Clients and Assessing Their Strengths and Needs 
• Documenting initial Inquiries 
• The First interview 
• Social histories and Assessment Forms 
• Using the DSM 
• Mental Status Exam 
• Receiving and Releasing Information 
10. Developing a Plan with the Client 
• Use of assessment 
• Preparing for a service planning conference  
• Referrals 
• Documentation and Recording 
11. Monitoring Services and following the Client 
• Monitoring treatment 
• Developing goals and objectives 
• Termination