I. General Information

1. Course Title:
Interpersonal Skills for Healthcare Professionals

2. Course Prefix & Number:
HINS 1156

3. Course Credits and Contact Hours:

Credits: 1

Lecture Hours: 1

4. Course Description:

A career in healthcare has its own unique pressures to uphold standards, follow procedures, and work with a diverse group of individuals who are experiencing a variety of emotions concerning their own health or a family members health; this course will help improve your interactions with patients, providers, and colleagues by focusing on self-management, interpersonal skills, communication skills, and emotional skills. This course will provide you the information and tools to help you take responsibility for your own success in the industry/workforce beyond the technical skills required to complete job tasks.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Healthcare Administrative Specialist, AAS
Healthcare Administrative Specialist, Diploma
Healthcare Administrative Specialist, Certificate

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate interpersonal communication skills	Explain how taking responsibility for the success of interactions between you and the patients and between you and your co-workers creates a positive experience/environment.

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Explain your role in the support and success of the healthcare facility where you work;
• Differentiate between short-term and long-term energy-building strategies;
• Explain the 5 conflict management styles and explain how reframing can eliminate conflict; and
• Identify the multicultural competence needs of the healthcare professions.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Self-Management Skills
• Positive mental attitude
• Time management
• Organization
• Integrity and honesty
• Adaptable and flexible
• Dependability
2. Work Readiness
• Business etiquette
• Dress for success
3. Energy and Stress Reduction
• Energy, persistence, and perseverance
• Manage stress
4. Interpersonal Skills
1. Teamwork
2. Leader-follower
3. Flexibility
4. Build Trust
5. Empathy, sensitivity, and caring
5. Dealing with Others
• Mange and resolve conflict
• Dealing with difficult people
• Value multicultural competence
6. Communication Skills
• Speak professionally
• Professional phone techniques
• Active listening
• Communicate with special groups of clients/patients
• Body language
7. Career Building skills
• Goals and action plans
• Rules and regulations
• Confidentiality and discretion
• Keeping records
• Financial literacy
• Critical thinking
• Communicate with managers/supervisors
• Team member contribution
• Commitment to the profession.
8. Emotional Skills
• Emotional strength
• Self-esteem
• Anxiety control
• Patience
• Strengthen resilience
• Separate work and personal issues
• Anger and strong emotion management
• Optimism, enthusiasm, and positivity