I. General Information

1. Course Title:
Professional Practicum

2. Course Prefix & Number:
HINS 2190

3. Course Credits and Contact Hours:

Credits: 2

Lecture Hours: 1

Lab Hours: 2

4. Course Description:

Students will spend approximately 2 weeks/80 hours in a Patient Care Call Center, Scheduling Department and/or Preregistration Department within a local healthcare system. The practicum allows the student to experience the role in an introductory position. The collaborating healthcare system will determine the number of hours spent and student work schedule to be completed during the semester. This will challenge the students knowledge and skills to help prepare them for work in the industry. Student must be enrolled as a Healthcare Administrative Specialist Certificate student.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

There are no prerequisites for this course.

7. Other Prerequisites
Students must be in their last semester and have an average overall GPA in the program of C or better. Students must be enrolled in the certificate program.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Healthcare Administrative Specialist, Certificate

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Analyze and follow a sequence of operations	Demonstrate the process required to complete job-related tasks.
Apply abstract ideas to concrete situations	Demonstrate proper patient confidentiality and release of information standards using case scenarios.

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Demonstrate ethical decision-making as it relates to the workplace;
• Accept and follow directions, instructions, and feeback by supervisor or other personnel as appropriate and follow through to make adjustment in behaviors or studies;
• Demonstrate professional communication and mannerisms using proper grammar, tone of voice, and medical terminology;
• Demostrate effective team work through completion of assigned tasks and asking clarifying questions, documenting the questions and results;
• Demonstrate positive phone skills by relating professionally with the patients and their families; and
• Utilize the basic skills and knowledge gained by taking the prescribed certification courses.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Certification Review
• HIPAA policies
• Professional workplace behaviors
• Dress
• Customer Service
• Communication
• Scheduling review
• Patient registration review
• Demographic
• Insurance Coverage
2. Facility Research
• Mission statement
• Vision statement
• Department job duties

 

 

2. Laboratory/Studio Sessions

1. Practicum
• Guidelines on content and expectation will be created for each individual on-site practicum experience.