I. General Information
1. Course Title:
Communication I
2. Course Prefix & Number:
OSKL 1142
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
Lab Hours: 0
4. Course Description:
Students are exposed to curriculum focusing on verbal, written and non-verbal communication skills utilized on the job and in the community. Topics covered include telephone skills, self advocacy skills, self esteem, understanding written schedules, manners and etiquette, and body language.
5. Placement Tests Required:
6. Prerequisite Courses:
OSKL 1142 - Communication I
There are no prerequisites for this course.
9. Co-requisite Courses:
OSKL 1142 - Communication I
There are no corequisites for this course.
III. Course Purpose
Program-Applicable Courses – This course is required for the following program(s):
|
Name of Program(s)
|
Program Type
|
|
Occupational Skills Program
|
Diploma
|
IV. Learning Outcomes
1. College-Wide Outcomes
| College-Wide Outcomes/Competencies |
Students will be able to: |
| Demonstrate oral communication skills |
Appropriately participate in class discussion and at the worksite |
| Demonstrate written communication skills |
Write a letter |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
|
Expected Outcome
|
MnTC
Goal Area
|
|
Communicate effectively in the classroom.
|
|
|
Communicate effectively with worksite supervisor and co-workers.
|
|
|
Communicate effectively in the community.
|
|
|
Communicate effectively on the telephone
|
|
|
Correspond with others in writing or on computer.
|
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
|
A. What Communication Is (Introduction)
|
- Relating good communications skills to success
- Problems associated with poor communication
- Different forms of communication
- Communication is a learned activity
- Language Development
- Work Place Communication
|
|
B. Effective Listening Skills
|
- What Listening is
- Hearing
- Listening is a choice
- Passive Listening
- Active Listening
- Listening to Learn
- Listening to Evaluate
- The Sound of Voice
- Body action
- Effectively listening
- Listening at work
- Advantages of listening
|
|
C. Verbal Communication
|
- Your Voice is a tool
- Speaking clearly
- Using proper grammar
- Starting a conversation
- Closed and open ended questions
- Conversations to avoid
- Ending a conversation
- Intrapersonal and interpersonal speaking
- Speaking to a group
- Overcoming shyness
- Verbal communication in the workplace
- Being an assertive communicator
|
|
D. Telephone Communication
|
- Effective phone communication
- Using the telephone directory
- Special assistance
- Emergency information
- Long-distance, Toll-free, Collect calls
- Phone Communication in the work place
- General phone etiquette
- Taking phone messages
- Using a cell phone
- Cell phone etiquette
|
I. General Information
1. Course Title:
Communication I
2. Course Prefix & Number:
OSKL 1142
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
Lab Hours: 0
4. Course Description:
Students are exposed to curriculum focusing on verbal, written and non-verbal communication skills utilized on the job and in the community. Topics covered include telephone skills, self advocacy skills, self esteem, understanding written schedules, manners and etiquette, and body language.
5. Placement Tests Required:
6. Prerequisite Courses:
OSKL 1142 - Communication I
There are no prerequisites for this course.
9. Co-requisite Courses:
OSKL 1142 - Communication I
There are no corequisites for this course.
II. Transfer and Articulation
III. Course Purpose
1. Program-Applicable Courses – This course is required for the following program(s):
|
Name of Program(s)
|
Program Type
|
|
Occupational Skills Program
|
Diploma
|
IV. Learning Outcomes
1. College-Wide Outcomes
| College-Wide Outcomes/Competencies |
Students will be able to: |
| Demonstrate oral communication skills |
Appropriately participate in class discussion and at the worksite |
| Demonstrate written communication skills |
Write a letter |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
|
Expected Outcome
|
MnTC
Goal Area
|
|
Communicate effectively in the classroom.
|
|
|
Communicate effectively with worksite supervisor and co-workers.
|
|
|
Communicate effectively in the community.
|
|
|
Communicate effectively on the telephone
|
|
|
Correspond with others in writing or on computer.
|
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
|
A. What Communication Is (Introduction)
|
- Relating good communications skills to success
- Problems associated with poor communication
- Different forms of communication
- Communication is a learned activity
- Language Development
- Work Place Communication
|
|
B. Effective Listening Skills
|
- What Listening is
- Hearing
- Listening is a choice
- Passive Listening
- Active Listening
- Listening to Learn
- Listening to Evaluate
- The Sound of Voice
- Body action
- Effectively listening
- Listening at work
- Advantages of listening
|
|
C. Verbal Communication
|
- Your Voice is a tool
- Speaking clearly
- Using proper grammar
- Starting a conversation
- Closed and open ended questions
- Conversations to avoid
- Ending a conversation
- Intrapersonal and interpersonal speaking
- Speaking to a group
- Overcoming shyness
- Verbal communication in the workplace
- Being an assertive communicator
|
|
D. Telephone Communication
|
- Effective phone communication
- Using the telephone directory
- Special assistance
- Emergency information
- Long-distance, Toll-free, Collect calls
- Phone Communication in the work place
- General phone etiquette
- Taking phone messages
- Using a cell phone
- Cell phone etiquette
|