I. General Information

1. Course Title:
Supportive Interventions

2. Course Prefix & Number:
HSER 1104

3. Course Credits and Contact Hours:

Credits: 4

Lecture Hours: 4

Lab Hours: 0

4. Course Description:

This course provides an introduction to human service concepts and approaches and focuses on clarifying the role of the human service provider in the helping relationship. Self-awareness and its impact on the helping relationship is emphasized throughout the course.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Human Services AAS
Human Services Technician Diploma

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate written communication skills	Create a self-care plan
Demonstrate reading and listening skills	Demonstrate basic listening skills
Demonstrate interpersonal communication skills	Demonstrate person first language skills

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Understand the importance of connection in the helping relationship;
• Understand the importance of self-awareness;
• Understand how the human service worker's attitude and engagement impacts the helping relationship;
• Understand the helping process and the theories and approaches used in human services;
• Describe self-determination;
• Practice self-regulation;
• Describe the importance of self-care as it relates to your effectiveness as a helper; and
• Understand transference and countertransference

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Self-Awareness
• Values Identification
• Emotional Literacy
• Know Your Scope
2. Theories and Frameworks in Human Services
• Person Centered Approach
• Maslow's Hierarchy of Needs
• Systems Theory
• PIE/Ecological Model
• Stages of Change
• Strength Based Perspective
3. The Human Service Approach
   
   • Support
   • Empathy
   • Curiosity
   • Nonjudgmental Presence
   • Person First Language
4. The Helping Process
• General Intervention Model
• Theories in Practice
• Necessary Skills
5. Defense Mechanisms
   • Means of Protection
   • Types of Protection
   • Human Service Worker Response
6. Transference and Countertransference
• Awareness
• Boundaries
• Self-Determination
• Connect Before Correct
7. The Necessity of Self-Care
• Resilience and Adaptability
• Dimensions of Wellness
• Burnout and Compassion Fatigue
• Self-Compassion
• Importance of a Self-Care Plan