I. General Information

1. Course Title:
Microsoft Outlook Comprehensive

2. Course Prefix & Number:
COMP 1134

3. Course Credits and Contact Hours:

Credits: 1

Lecture Hours: 1

Lab Hours: 0

4. Course Description:

This course focuses on basic through advanced skill sets using the current Microsoft Outlook Office Suite communication software application. Students will use the current version of Microsoft Outlook to format message content by using character and paragraph formatting, use graphic elements such as charts and tables, and create contact records, tasks, and appointments from incoming messages. Students will create contact groups, schedule meetings, and share schedules to facilitate communication with other Outlook users.  Career Preparation: The studies in this course will help students prepare for careers in Business, Management, and general use of computer applications for nearly all organizations. It will also prepare students for careers in Computer Support, Information Technology, and Help Desk/Computer Repair Technician, Administrative Assistant and Administrative Support. Prerequisite advisory: Students are expected to know how to use a current operating system including navigation, saving files, file management/hierarchy structure, compression, extraction, installation of programs, setting up user accounts and administrative operating system tasks. Students without this experience should take COMP 1109 Introduction to Operating Systems either before they take this course or concurrently while they are taking this course.

5. Placement Tests Required:

6. Prerequisite Courses:

There are no prerequisites for this course.

8. Prerequisite (Entry) Skills:
Students are expected to know how to use a current Windows operating system including navigation, saving files, file management/hierarchy structure, compression, extraction, installation of programs, setting up user accounts and administrative operating system tasks. Students without this experience should take COMP 1109 Introduction to Operating Systems either before they take this course or concurrently while they are taking this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

1. Course Equivalency - similar course from other regional institutions:

Hennepin Technical College, CCIS2051 MS Office Integration/Outlook, 4 credits
Rochester Community and Technical College, IT 7407 Microsoft Outlook Intro, 1 credit
Rochester Community and Technical College, IT 7408 Microsoft Outlook Intermediate, 1 credit

3. Prior Learning - the following prior learning methods are acceptable for this course:

• Written
• Oral
• Demonstration
• Portfolio

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Microsoft Office Specialist, Certificate
Administrative Assistant, AAS
Administrative Support, Diploma

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Analyze and follow a sequence of operations	Use the Microsoft Office Outlook Office Suite software application to effectively create contact records, tasks, create appointments from incoming messages, create contact groups, schedule meetings.
Utilize appropriate technology	Use the Microsoft Office Outlook Office Suite software application to effectively create and format message content by using character and paragraph formatting, use graphic elements such as charts and tables.

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Manage the Outlook Environment
• Create and Format Item Content
• Manage Email Messages
• Manage Contacts
• Manage Calendar Objects
• Work with Tasks, Notes, and Journal Entries

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Managing the Outlook Environment
• Apply and manipulate Outlook program options. This objective may include but is not limited to: setting General, Mail, Calendar, Tasks, Notes and Journal, Advanced, and Language options
• Manipulate item tags. This objective may include but is not limited to: categorizing items, setting flags, setting sensitivity level, marking items as read or unread, and viewing message properties
• Arrange the Content Pane. This objective may include but is not limited to: showing or hiding fields in a list view, changing the reading view, and using the Reminders Window and People Pane
• Apply search and filter tools. This objective may include but is not limited to: using built-in Search folders
• Print an Outlook item. This objective may include but is not limited to: printing attachments, calendars, multiple messages, multiple contact records, tasks, and multiple notes.
2. Creating and Formatting Item Content
• Create and send email messages. This objective may include but is not l mited to: specifying a message theme, specifying plain text, rich text, or HTML message content format, showing or hiding the From and Bcc fields, setting a reminder for message recipients, specifying the sending account, specifying the sent item folder, configuring message delivery options, configuring voting and tracking options, and sending a message to a contact group
• Create and manage Quick Steps. This objective may include but is not limited to: performing, creating, editing, deleting, and duplicating Quick Steps, resetting Quick Steps to default settings
• Create item content. This objective may include but is not limited to: inserting graphical elements and inserting a hyperlink
• Format item content. This objective may include but is not limited to: using formatting tools, applying styles, creating styles and themes, using Paste Special, and formatting graphical elements
• Attach content to email messages. This objective may include but is not limited to: attaching an Outlook item and attaching external files.
3. Managing Email Messages
• Clean up the mailbox. This objective may include but is not limited to: viewing mailbox size, saving message attachments, saving a message in an external format, ignoring a conversation, and using clean-up tools
• Create and manage rules. This objective may include but is not limited to: creating, modifying, and deleting rules
• Manage junk mail. This objective may include but is not limited to: allowing a specific message (Not junk), and filtering junk mail with Never Block Sender, Never Block Sender’s Domain, Never Block this Group or Mailing List, and Block Sender
• Manage automatic message content. This objective may include but is not limited to: managing signatures, specifying the font for new HTML messages, plain-text messages, specifying options for replies and forwards, and setting a default theme for all HTML messages, stationery, and fonts.
4. Managing Contacts
• Create and manipulate contacts. This objective may include but is not limited to: modifying a default business card, forwarding a contact, and updating a contact in the address book
• Create and manipulate contact groups. This objective may include but is not limited to: creating a contact group, managing contact group membership, showing notes about a contact group, forwarding a contact group, deleting a contact group, and sending a meeting to a contact group.
5. Managing Calendar Objects
• Create and manipulate appointments and events. This objective may include but is not limited to: setting appointment options, printing appointment details, forwarding an appointment, and scheduling a meeting with a message sender
• Create and manipulate meeting requests. This objective may include but is not limited to: setting response options, updating a meeting request, canceling a meeting or invitation, and proposing a new time for a meeting
• Manipulate the Calendar pane. This objective may include but is not limited to: arranging the calendar view, changing the calendar color, displaying or hiding calendars, and creating a calendar group.
6. Working with Tasks, Notes, and Journal Entries
• Create and manipulate tasks. This objective may include but is not limited to: creating a task, managing task details, sending a status report, marking a task as complete, moving or copying a task to another folder, assigning a task to another Outlook user, accepting or declining a task assignment, updating an assigned task, and using Current view
• Create and manipulate notes. This objective may include but is not limited to: creating a note, changing the current view, and categorizing notes
• Create and manipulate Journal entries. This objective may include but is not limited to: automatically record Outlook items, automatically record files, and editing a Journal entry.