Career Description: Students who obtain this certificate will be qualified to work as a patient scheduler, pre-registration clerk or work in a patient care call center.

Program Information: This program is an 19-credit certificate specifically designed for students to work as a patient scheduler, pre-registration clerk, or work in a patient care call center. The program is designed to help students obtain an entry-level, rewarding position in a healthcare facility assisting patients in scheduling and preregistration. Students may be asked to research medical records and contact patients for follow-up appointments to ensure quality patient care and continuity in their healthcare maintenance plans. The certificate allows for students to complete an onsite practicum with a local healthcare facility.

Program Outcomes:
Graduates will be able to:

• Demonstrate and utilize the basic skills and knowledge gained by taking the courses in the Healthcare Administrative Specialist certificate program;
• Positively relate with and understand their role to the organization and patient care;
• Demonstrate professional behavior and communication with patients and their families on the phone using compassion and empathy;
• Effectively work with a medical office team in relation to business functions;
• Demonstrate knowledge of electronic health records diagnosis searches;
• Demonstrate initative by asking for or suggesting work for themselves to improve the deparements goals with minimal supervision;
• Maintain patient privacy by implementing HIPAA and HITECH rules and regulations; and
• Maintain privacy with healthcare facilities business information and represent the organization positively and professionally.

Special Program Requirements:

• Students must maintain a 2.0 or higher in program certificate classes;
• Typing speed of 30 wpm (will be provided with free online resources); and
• Complete a satisfactory background check (background checks will follow State of MN regulations and the healthcare facilities policies on background checks).

Career Titles: Patient Care Call Center, Scheduling and PreRegistration.