I. General Information

1. Course Title:
Client Operating System Management

2. Course Prefix & Number:
COMP 2153

3. Course Credits and Contact Hours:

Credits: 4

Lecture Hours: 4

4. Course Description:

This course is one of a series of Microsoft Operating System Administration and Engineering courses that help prepare students for client support and help desk MCSA Microsoft Certification. This course provides students with the knowledge and skills necessary to master configuration or support for Windows 8 computers, devices, users and associated network and security resources. Students work with networks configured as a domain-based or peer-to-peer environment with access to the Internet and cloud services. Students will also work on Designing an Installation and Application Strategy, Maintaining Resource Access, Maintaining Windows Clients and Devices, and Managing Windows 8 Using Cloud Services and Microsoft Desktop Optimization Pack. Career Preparation: The studies in this course will help students prepare for careers in Computer Networking and System Administration such as Network Administrator, Network Engineer, Systems Analyst, LAN Administrator, WAN Administrator and Systems Engineer. Certification Preparation: Optional. Microsoft 70-688.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

8. Prerequisite (Entry) Skills:
IT support proficiency with a current Microsoft operating system such as, Windows Vista, Windows 7, Windows 8 or a current Microsoft network operating system or Microsoft Certification in one of the following exams; 70-620, 70-680 or 70-687.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

3. Prior Learning - the following prior learning methods are acceptable for this course:

• Written
• Oral
• Demonstration
• Portfolio

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Computer Network Administration, AAS
Computer Information Technology, AAS
Computer Support Specialist, Diploma

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Analyze and follow a sequence of operations	Design an Installation and Application Strategy.
Utilize appropriate technology	Maintain Resource Access, Maintain Windows Clients and Devices, and Manage Windows 8 Using Cloud Services and Microsoft Desktop Optimization Pack.

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Design an installation and application strategy;
• Design an application strategy for desktop applications;
• Design an application strategy for cloud applications;
• Design a solution for user settings;
• Design for network connectivity;
• Design for remote access;
• Design for Authentication and Authorization;
• Manage data storage;
• Manage hardware and printers;
• Manage mobile devices;
• Design a recovery solution;
• Manage endpoint security;
• Manage clients by using Windows Intune;
• Manage public cloud service;
• Manage and maintain clients by using MDOP.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Creating a Windows To Go Workspace
• Creating and Deploying a Windows To Go Workspace Drive
• Booting into a Windows To Go Workspace
2. Virtualizing Operating Systems
• Exploring Operating System Virtualization
• Exploring User State Virtualization
• Exploring Application Virtualization (App-V)
3. Configuring a Native VHD Boot file
• Understanding VHD Formats
• Installing Windows 8 on a VHD with an Operating System Present
• Installing Windows 8 on a VHD Without an Operating System Present
• Using BCDEdit and BDCBoot
4. Configuring a Multi-Boot System
• Setting Up a Multi-Boot System
5. Upgrading Versus Migrating to Windows 8
• Exploring the Application Compatibility Toolkit (ACT)
• Exploring the User State Migration Tool (USMT)
6. Working with Client Hyper-V
7. Exploring Remote Desktop Services
8. Working with the Application Compatibility Toolkit
• Using Runtime Analysis Packages and Testing Application Compatibility
9. Virtualizing Applications Using App-V
• Creating App-V Programs
10. Managing Application Updates
• Managing Apps with Group Policy
• Using Windows Intune
11. Using System Center 2012 Configuration Manager
12. Protecting Your System with SmartScreen
• Using SmartScreen to Implement Application Reputation
13. Customizing Internet Explorer 10 Using IEAK 10
• Maintaining IEAK Packages
14. Working with Windows Store Applications
• Sideloading Windows Apps
15. Restricting Access to the Windows Store Content using Group Policy
• Restricting Access Using Group Policy
16. Using AppLocker to Manage Applications
• Using AppLocker
17. Using Microsoft Office 365
• Understanding Microsoft Office 365 Features
18. Using SkyDrive to Manage Files/Folders
• Accessing SkyDrive from a Browser
• Creating a File within SkyDrive
• Uploading Files to SkyDrive
• Sharing a Document in SkyDrive
• Accessing SkyDrive from the SkyDrive desktop app for Windows
19. Managing User Accounts
• Workgroups and Domains
• User Accounts
• Domain-Based Accounts
• Groups
20. Deploying User Profiles
• Folder Redirection and Offline Files/Folders
• User Profiles (Local/Roaming)
21. Virtualizing the User Experience
• Understanding UE-V Templates
22. Designing for Network Connectivity
• Exploring the IPv4 and IPv6 Protocols
• Understanding Name Resolution
• Exploring Network Settings
• Working with Wireless Networks
• Implementing Network Security for Windows 8
23. Providing Off-Network Use and Management
24. Exploring Virtual Private Networks
• Understanding PPTP
• Understanding L2TP/IPsec
• Understanding SSTP
• Understanding VPN Reconnect (IKEv2)
• Selecting the Right VPN
25. Exploring Remote Access Using DirectAccess and Routing and Remote Access (RRAS)
• Reviewing Enhancements in DirectAccess with Windows Server 2012
• Understanding How DirectAccess Works
• Planning Your Server Deployment
• Planning Your DirectAccess Client Development
• Using the Getting Started Wizard to Set Up a Remote Access Server
26. Deploying Remote Access in the Enterprise
• Deploying Remote Access Servers (Multi-Site) with Clustering
• Deploying Remote Access Servers with OTP Authentication
• Deploying Remote Access Servers in Multi-Forest Environments
• Deploying Remote Access Servers with Network Access Protection
27. Using Connection Manager and the Connection Manager Administration Kit (CMAK)
28. Using the Getting Connected Wizard in Windows 8
29. Managing VPN Clients Using PowerShell
30. Performing Remote Administration
• Remote Server Administration Tools (RSAT) for Windows 8
31. Introducing PowerShell Remoting
32. Exploring Metered Networks
33. Designing for Authentication and Authorization
• Using Two-Factor Authentication
• Authenticating Using Workgroups and Domains
• Using Local Accounts versus Microsoft Accounts
• Understanding Trust Relationships
34. Resolving Data Storage Issues
• Using Disk Quotas
35. Managing Storage Pools and Storage Spaces
• Creating Storage Pools
• Creating Storage Spaces
36. Managing Data Availability Using BranchCache
• BranchCache Benefits
• Understanding Content Servers
• Understanding the Hosted-Cache Mode
• Understanding the Distributed-Cache Mode
37. Managing Share Permissions and NTFS Permissions for Storage Spaces
• Configuring Share Permissions
• Configuring NTFS Permissions
• Combining NTFS and Share Permissions
38. Configuring the Encrypting File System (EFS)
39. Configuring Security for Removable Media
40. Managing BitLocker and BitLocker To Go
• Using BitLocker Drive Encryption
• Using BitLocker To Go on Workspace Drives
• Using BitLocker To Go on Removable Media
• Managing BitLocker To Go
• Using Microsoft BitLocker Administration and Monitoring (MBAM) 1.0
41. Resolving Hardware and Device Issues
• Using Device Manager
• Exploring Driver Signing
• Performing Driver Roll Backs
• Identifying Problem Devices
• Troubleshooting a Problem Device
42. Syncing Devices and Resolving Sync Issues
• Synchronizing Your PC Settings
• Using Sync Center
• Managing Offline Files
• Resolving Sync Conflicts
43. Monitoring and Managing Print Servers
• Exploring the v4 Print Driver Model
• Managing Print Servers
44. Managing Mobile Access to Your Network
45. Exploring Exchange Active Sync/Mobile Device Policies in Exchange Server 2013
• Exploring Mobile Policy Settings in Exchange Server 2013
• Securing Your Communications Using SSL
46. Exploring System Center Configuration Manager (SCCM) 2012 Mobile Device Management
47. Managing Mobile Device Policies
48. Resolving Mobility Issues
49. Using PC Refresh, PC Reset, and recimg.exe
• Using PC Refresh
• Using PC Reset
• Using recimg.exe
50. Scheduling Windows 7 File Recovery
51. Creating a Windows 8 Recovery Drive
52. Performing a System Restore
53. Using File History to Recover User Files/Local Files
• Understanding File History
• Using File History to Restore Files
54. Exploring Third-Party Tools/Cloud Backup
55. Recovering User Profile Settings
56. Recovering Application Settings
57. Managing Endpoint Security
58. Managing Updates Using Windows Update
59. Managing Windows Server Update Services (WSUS) 4.0 Using Windows Server 2012
• Determining a Deployment Strategy
• Reviewing the Update Services Console
• Understanding Server
• Configuring Clients to Use WSUS
• Using Computer Groups with WSUS
• Selecting Server-Side versus Client-Side Targeting
• Approving and Installing Updates on the Client Computers
60. Managing Client Security Using Windows Defender
• Exploring the Home tab
• Exploring the Update tab
• Exploring the History tab
• Exploring the Settings tab
• Understanding the Microsoft Active Protection Service
61. Managing Client Security Using the Microsoft SCCM 2012 Endpoint Protection Client
62. Configuring Application Reputation
63. Resolving Endpoint Security Issues
• Resolving Endpoint Security Issues Using Action Center
• Resolving Endpoint Security Issues Using Windows Defender
• Resolving Endpoint Security Issues Using Windows Firewall
• Resolving Endpoint Security Issues with Third-Party Software
64. Introducing Windows Intune
65. Exploring Windows Intune Configuration Requirements
66. Managing Updates and Update Groups
67. Configuring the Company Portal
68. Monitoring On-Network and Off-Network machines
69. Managing Asset Inventory in Windows Intune
70. Introducing Public Cloud Services
71. Managing Windows Live Services
• Using SkyDrive Groups/SkyDrive Pro
• Using Groups in SkyDrive
• Reviewing Trusted PC Requirements
72. Implementing Office Professional Plus Using Office 365
• Reviewing Methods for Deploying Office 2013
• Installing Office Professional 2013 on Windows 8
73. Managing Office 365
74. Remediating Startup Issues Using DaRT 8
• Understanding the DaRT 8.0 Recovery Image Tool
• Reviewing the Tools included with DaRT
75. Monitoring Clients Using Desktop Error Monitoring
• Exploring Desktop Error Monitoring
• Initiating Desktop Error Monitoring
76. Managing the App-V Client
• Exploring the App-V 5 Components
• Exploring the App-V 5 Console
• Troubleshooting Issues with the Publishing Server
77. Managing BitLocker and BitLocker To Go Using MBAM
• Understanding MBAM 1.0 Components
• Reviewing Deployment Options for MBAM
• Reviewing MBAM Next Steps
• Reviewing MBAM 2 Features