I. General Information
1. Course Title:
Quality and Performance Management
2. Course Prefix & Number:
MGMT 1108
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
Lab Hours: 0
Internship Hours: 0
4. Course Description:
This course is a study of continuous improvement in the quality, productivity, and performance of products and services. A systems approach combining management philosophy, teambuilding, and statistical tools are used to control and improve business processes.
5. Placement Tests Required:
6. Prerequisite Courses:
MGMT 1108 - Quality and Performance Management
There are no prerequisites for this course.
9. Co-requisite Courses:
MGMT 1108 - Quality and Performance Management
There are no corequisites for this course.
II. Transfer and Articulation
1. Course Equivalency - similar course from other regional institutions:
|
Name of Institution
|
Course Number and Title
|
Credits
|
|
St. Cloud State University
|
MGMT486 Managing for Quality
|
3
|
|
Bemidji State University
|
IT4880 Total Quality Management
|
3
|
3. Prior Learning - the following prior learning methods are acceptable for this course:
- Written
- Oral
- Demonstration
- Portfolio
III. Course Purpose
1. Program-Applicable Courses – This course is required for the following program(s):
|
Name of Program(s)
|
Program Type
|
|
Business Management
|
AAS
|
IV. Learning Outcomes
1. College-Wide Outcomes
| College-Wide Outcomes/Competencies |
Students will be able to: |
| Work as a team member to achieve shared goals |
X Complete Team Decision Making Presentation |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
|
Expected Outcome
|
MnTC
Goal Area
|
|
Examine the Global Marketplace
|
|
|
Analyze continuous improvement management philosophy
|
|
|
Demonstrate Team Problem Solving Skills
|
|
|
Demonstrate Team Decision Making Skills
|
|
|
Complete statistical tools including control charts
|
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
1. Introduction to Quality & Performance Excellence
- The Global Marketplace
- Foreign Competition
- High Quality Low Cost Products & Services
2. Frameworks for Quality & Performance Excellence
- Quality Gurus
- Malcolm Baldrige National Quality Award
- US Company Winners
3. Quality Teamwork
- Group Dynamics
- Problem Solving Skills Simulation
- Finding the Root Cause
4. Engagement, Empowerment, and Motivation
- Continuous Improvement of People
- Decision Making Skills Simulation
- Analysis and Presentation
5. Tools & Techniques for Quality Design & Control
- Introduction to Statistics
- Normal Distribution Theory
- Bell Curve Dice Example
6. Tools & Techniques for Performance Improvement
- Control Charts for Variable Data
- X bar-R Control Chart
- X-MR Control Chart
7. Tools & Techniques for Performance Improvement
- Control Charts for Attribute Data
- NP Control Chart
- P Control Chart
8. Leadership for Performance Excellence
- Embracing Change/Future
- The Business of Paradigms
- The Paradigm Shift Question
9. Performance Excellence & Organizational Change
- Competitive Advantage
- Strategic Management
- Customer-Supplier Relationships
10. Statistical Process Control Final
- SPC Terms
- X bar-R Control Chart
- P Control Chart