I. General Information

1. Course Title:
Quality and Performance Management

2. Course Prefix & Number:
MGMT 1108

3. Course Credits and Contact Hours:

Credits: 3

Lecture Hours: 3

Lab Hours: 0

Internship Hours: 0

4. Course Description:

This course is a study of continuous improvement in the quality, productivity, and performance of products and services.  A systems approach combining management philosophy, teambuilding, and statistical tools are used to control and improve business processes.

5. Placement Tests Required:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

1. Course Equivalency - similar course from other regional institutions:

St. Cloud State University, MGMT 486 Managing for Quality, 3 credits
Bemidji State University, IT4880 Total Quality Management, 3 credits

3. Prior Learning - the following prior learning methods are acceptable for this course:

• Written
• Oral
• Demonstration
• Portfolio

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Business Management, AAS Degree

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Analyze and follow a sequence of operations	Complete statistical process control charts
Work as a team member to achieve shared goals	Complete team decision making presentation

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Understand the global marketplace
• Analyze the impact of foreign competition
• Examine the management philosophies of continuous improvement
• Identify characteristics of effective teams
• Demonstrate team problem solving skills
• Demonstrate team decision making skills
• Utilize statistical tools for improving quality and performance
• Complete statistical process control charts
• Analyze process control and process capability

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Introduction to Quality & Performance Excellence
• The Global Marketplace
• Foreign Competition
• High Quality Low Cost Products & Services
2. Frameworks for Quality & Performance Excellence
• Quality Gurus
• Malcolm Baldrige National Quality Award
• US Company Winners
3. Quality Teamwork
• Group Dynamics
• Problem Solving Skills Simulation
• Finding the Root Cause
4. Engagement, Empowerment, and Motivation
• Continuous Improvement of People
• Decision Making Skills Simulation
• Analysis and Presentation
5. Tools & Techniques for Quality Design & Control
• Introduction to Statistics
• Normal Distribution Theory
• Bell Curve Dice Example    
6. Tools & Techniques for Performance Improvement
• Control Charts for Variable Data
• X bar-R Control Chart
• X-MR Control Chart
7. Tools & Techniques for Performance Improvement
• Control Charts for Attribute Data
• NP Control Chart
• P Control Chart
8. Leadership for Performance Excellence
• Embracing Change/Future
• The Business of Paradigms
• The Paradigm Shift Question
9. Performance Excellence & Organizational Change
• Competitive Advantage
• Strategic Management
• Customer-Supplier Relationships
10. Statistical Process Control Final
• SPC Terms
• X bar-R Control Chart
• P Control Chart