I. General Information

1. Course Title:
Frontline Leadership

2. Course Prefix & Number:
MGMT 1110

3. Course Credits and Contact Hours:

Credits: 3

Lecture Hours: 3

Lab Hours: 0

Internship Hours: 0

4. Course Description:

This course is an examination of people as the most valuable asset in any business with an emphasis on understanding the leadership role of management and developing core interpersonal skills to deal effectively with employees on the job.

5. Placement Tests Required:

6. Prerequisite Courses:

There are no prerequisites for this course.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

1. Course Equivalency - similar course from other regional institutions:

Anoka Ramsey Community College, BUS 1103 Human Relations in the Workplace, 3 credits
Southwest MN State University, MGMT 332 Interpersonal Skills in Organizations, 3 credits
Northwest Technical College, SUPL 1120 Supervisory Leadership, 3 credits

3. Prior Learning - the following prior learning methods are acceptable for this course:

• Written
• Oral
• Demonstration
• Portfolio

III. Course Purpose

1. Program-Applicable Courses – This course fulfills a requirement for the following program(s):

Business Management, AAS Degree

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate interpersonal communication skills	Complete Core Interpersonal Skills Practice Sessions
Work as a team member to achieve shared goals	Complete role plays as a coaching partner

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Understand and apply leadership principles
• Analyze the situational leadership management model
• Analyze the social styles management model
• Identify managing interpersonal relationships strategies
• Examine managing stress in the workplace
• Demonstrate the basic principles
• Demonstrate giving constructive feedback
• Demonstrate dealing with emotional behavior
• Demonstrate recognizing positive results

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. The One Minute Manager
• One Minute Goals
• One Minute Praisings
• One Minute Reprimands
2. Whale Done
• Build Trust
• Accentuate the Positive
• Redirect the Energy
3. Leadership & The One Minute Manager
• Directing Enthusiastic Beginners
• Coaching Disillusioned Learners
• Supporting Reluctant Contributors
• Delegating Peak Performers
4. Social Styles
• Drivers
• Analyticals
• Amiables
• Expressives
5. When the Going Gets Tough
• The Tough Loosen Up
• Laughter, Fun, & Play
6. Core Interpersonal Skills
• The Basic Principles
• What would you say?
• Skills Practice    
7. Core Interpersonal Skills
• Giving Constructive Feedback
• What would you say?
• Skills Practice
8. Core Interpersonal Skills
• Dealing with Emotional Behavior
• What would you say?
• Skills Practice
9. Core Interpersonal Skills
• Recognizing Positive Results
• What would you say?
• Skills Practice
10. Frontline Leadership Capstone Assessment
• Key Training Points
• What would you do?
• What would you say?