I. General Information

1. Course Title:
Fundamentals of Voice Over IP

2. Course Prefix & Number:
COMP 2133

3. Course Credits and Contact Hours:

Credits: 3

Lecture Hours: 3

Lab Hours: 0

4. Course Description:

This course covers associate-level knowledge and skills required to administer a voice network, the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager, and important skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Students will learn the skills and knowledge related to the Cisco Unified Communications Manager, which is typically employed by large organizations such as governments, large companies, and colleges, as well as the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts. Career Preparation: The studies in this course will help students prepare for careers in Networking such as CCNA, CCNP, Network Administrator, Network Engineer, Systems Analyst, LAN Administrator, WAN Administrator, and Systems Engineer.

5. Placement Tests Required:

Accuplacer (specify test):

No placement tests required

Score:

6. Prerequisite Courses:

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

1. Course Equivalency - similar course from other regional institutions:

Inver Hills Community College, ITC 2720, 3 credits

3. Prior Learning - the following prior learning methods are acceptable for this course:

• Military Experience
• Written
• Oral
• Demonstration
• Portfolio

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Computer Network Administration, Cisco AAS Degree

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Analyze and follow a sequence of operations	Follow simulation instructions to perform the necessary tasks to complete a network setup.
Utilize appropriate technology	Use computers, current OSs and networking utilities and hardware to configure, diagnose, troubleshoot, and install network components using current microcomputer hardware and OSs.

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Describe the characteristics of a Cisco Unified Communications Solution;
• Provision end users and associated devices;
• Configure voice messaging and presence;
• Create or modify user accounts for Cisco Unity Connection;
• Maintain the Cisco Unified Communications System;
• Provide VoIP-related end user support;
• Troubleshoot issues that relate to endpoints, mailboxes, call quality and connectivity;
• Apply principles of VoIP technologies as they relate to VoIP architecture;
• Create or modify user accounts, and endpoints for Cisco Unified Communications Manager; and
• Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. Describe the characteristics of a Cisco Unified Communications Solution
• 1.1   Describe the Cisco Unified Communications components and their functions
• 1.2   Describe call signaling and media flows
• 1.3   Describe quality implications of a VoIP network
2. Provision End Users and Associated Devices
• 2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco
• Unified Communications Manager Express
• 2.2 Create or modify user accounts for Cisco Unified Communications Manager
• 2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
• 2.4 Create or modify endpoints for Cisco Unified Communications Manager
• 2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
• 2.6 Describe how calling privileges function and how calling privileges impact system features
• 2.7 Create or modify directory numbers
• 2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
• 2.9 Enable end users for Cisco Unified IM and Presence
• 2.10 Verify user features are operational
3. Configure Voice Messaging and Presence
• 3.1 Describe user creation options for voice messaging
• 3.2 Create or modify user accounts for Cisco Unity Connection
• 3.3 Describe Cisco Unified IM and Presence
• 3.4 Configure Cisco Unified IM and Presence
4. Maintain Cisco Unified Communications System
• 4.1 Generate CDR and CMR reports
• 4.2 Generate capacity reports
• 4.3 Generate usage reports
• 4.4 Generate RTMT reports to monitor system activities
• 4.5 Monitor voicemail usage
• 4.6 Remove unassigned directory numbers
• 4.7 Perform manual system backp
5. Provide End User Support
• 5.1 Verify PSTN connectivity
• 5.2 Define fault domains using information gathered from end user
• 5.3 Troubleshoot endpoint issues
• 5.4 Identify voicemail issues and resolve issues related to user mailboxes
• 5.5 Describe causes and symptoms of call quality issues
• 5.6 Reset single devices
• 5.7 Describe how to use phone applications