I. General Information
1. Course Title:
IT Essentials
2. Course Prefix & Number:
COMP 1122
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
4. Course Description:
IT Essentials curriculum provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level Information and Communication Technology (ICT) professionals. The curriculum covers the fundamentals of computer hardware and software as well as advanced concepts such as security, networking, and the responsibilities of an ICT professional. Students develop working knowledge of how computers operate, how to assemble computers, and how to troubleshoot hardware and software issues. Hands-on labs and virtual learning tools help students develop critical thinking and complex problem-solving skills. The course emphasizes the practical application of skills and procedures needed to install and upgrade hardware and software and troubleshoot systems. The IT Essentials (ITE) curriculum emphasizes practical experience to help students develop fundamental computer and career skills. ITE helps students prepare for entry-level career opportunities in ICT and the CompTIA A+ certification. The course also provides a learning pathway to the Cisco CCNA. Career Preparation: The studies in this course will help students prepare for careers such as Computer Support Specialist, PC Repair Technician, Network Administrator, Network Engineer, Systems Analyst, and Systems Engineer. Certification Preparation: Optional. CompTIA A+ Hardware (220-801) and A+ Operating Systems (220-802). Students are expected to know how to use a current Windows operating system including navigation, saving files, file management/hierarchy structure, compression, extraction, installation of programs, setting up user accounts and administrative operating system tasks. Students without this experience should take
COMP 1109 Introduction to Operating Systems either before they take this course or concurrently.
5. Placement Tests Required:
Accuplacer (specify test): |
No placement tests required |
Score: |
|
6. Prerequisite Courses:
COMP 1122 - IT Essentials
There are no prerequisites for this course.
9. Co-requisite Courses:
COMP 1122 - IT Essentials
There are no corequisites for this course.
II. Transfer and Articulation
1. Course Equivalency - similar course from other regional institutions:
Inver Hills Community College, ITC 2000 PC Hardware and Software (A+), 3 credits
Alexandria Technical and Community College, CVNP 1635 Computer Hardware, 4 credits
3. Prior Learning - the following prior learning methods are acceptable for this course:
- Military Experience
- Written
- Demonstration
- Portfolio
III. Course Purpose
1. Program-Applicable Courses – This course fulfills a requirement for the following program(s):
Computer Network Administration - Cisco, A.A.S
Computer Network Administration - CyberSecurity, A.A.S
IV. Learning Outcomes
1. College-Wide Outcomes
College-Wide Outcomes/Competencies |
Students will be able to: |
Analyze and follow a sequence of operations |
Follow lab instructions to perform the necessary tasks to complete hardware and software installation and setup. |
Utilize appropriate technology |
Use computers, software utilities, tools and testing equipment to configure, diagnose, troubleshoot, and install current microcomputer hardware components and OSs. |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
- Define information technology (IT) and describe the components of a personal computer.
- Describe how to protect people, equipment, and environments from accidents, damage, and contamination.
- Perform a step-by-step assembly of a desktop computer.
- Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process.
- Install and navigate an operating system.
- Configure computers to connect to an existing network.
- Upgrade or replace components of a laptop based on customer needs.
- Describe the features and characteristics of mobile devices.
- Install and share a printer.
- Implement basic physical and software security principles.
- Apply good communications skills and professional behavior while working with customers.
- Perform preventive maintenance and advanced troubleshooting.
- Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security.
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
- IT Essentials
- Navigating the course
- Introduction to Information Technology
- IT Industry
- Introduction to the Personal Computer
- Personal Computer Systems
- Selecting Replacement Computer Components
- Configurations for Specialized Computer Systems
- Lab Procedures and Tool Use
- Safe Lab Procedures
- Proper Use of Tools
- Computer Assembly
- Assembling a Computer From Parts
- Booting the Computer
- Upgrading and Configuring a PC
- Overview of Preventative Maintenance and Troubleshooting
- Preventative Maintenance Tasks
- Troubleshooting Processes
- Operating Systems
- Modern Operating Systems
- Operating System Installation
- The Windows GUI and Control Panel
- Client-side Virtualization
- Common Preventative Maintenance Techniques for Operating Systems
- Basic OS Troubleshooting
- Networks
- Principles of Networking
- Identifying Networks
- Basic Networking Concepts and Technologies
- Physical Components of a Network
- Network Topologies
- Ethernet Standards
- OSI and TCP/IP Data Models
- Computer to Network Connectivity
- Select an ISP Connection Type
- Common Preventative Maintenance Techniques Used for Networks
- Basic Network Troubleshooting
- Laptops
- Laptop Components
- Laptop Power
- Laptop Wireless Communication Technologies
- Laptop Hardware and Component Installation and Configuration
- Common Preventative Maintenance Techniques for Laptops
- Basic Laptop Troubleshooting
- Mobile Devices
- Mobile Device Hardware Overview
- Mobile Device Operating Systems
- Network Connectivity and Email
- Methods for Securing Mobile Devices
- Basic Troubleshooting for Mobile Devices
- Printers
- Common Printer Features
- Types of Printers
- Installing and Configuring Printers
- Sharing Printers
- Preventative Maintenance Techniques for Printers
- Basic Troubleshooting for Printers
- Security
- Security Threats
- Security Procedures
- Common Preventative Maintenance Techniques for Security
- Basic Troubleshooting Process for Security
- The IT Professional
- Communication Skills
- Ethical and Legal Issues in the IT Industry
- Call Center Technicians
- Advanced Troubleshooting
- Computer Components and Peripherals
- Operating Systems
- Networks
- Laptops
- Printers
- Security