I. General Information

1. Course Title:
Help Desk Internship I

2. Course Prefix & Number:
COMP 2214

3. Course Credits and Contact Hours:

Credits: 5

4. Course Description:

This internship provides students with on-the-job experience in a computer user support field. A competency-based training plan will be developed for each student and the employer. This is a cooperative program between Central Lakes College and a participating organization to allow the student to work in an on-the-job setting situation. Career Preparation: The studies in this course will help students prepare for careers in Computer/Information Technology such as Computer Support Specialist and Help Desk Technician. Certification Preparation: None.

5. Placement Tests Required:

6. Prerequisite Courses:

There are no prerequisites for this course.

7. Other Prerequisites
Students should have completed at least 20 credits of COMP courses before entering into an Internship.

9. Co-requisite Courses:

There are no corequisites for this course.

II. Transfer and Articulation

III. Course Purpose

1. Program-Applicable Courses – This course is required for the following program(s):

Help Desk Certificate

IV. Learning Outcomes

1. College-Wide Outcomes

College-Wide Outcomes/Competencies	Students will be able to:
Demonstrate interpersonal communication skills	Effectively demonstrate professional, job-related interactions with colleagues in the workplace.
Utilize appropriate technology	Apply appropriate technology skills in a work environment.

2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of the course:

• Effectively plan and organize work;
• Demonstrate initiative;
• Maintain level of accuracy and quality for assigned tasks;
• Maintain level of quantity and productivity for assigned job;
• Utilize necessary technical knowledge and skills to perform assigned job;
• Recognize and solve technical problems with appropriate supervision;
• Demonstrate clear and effective written communication;
• Demonstrate clear and effective oral communication;
• Work well with others, assist and encourage teamwork;
• Demonstrate maturity and self-confidence in daily work.

V. Topical Outline

Listed below are major areas of content typically covered in this course.

1. Lecture Sessions

1. This internship focuses on network administration support and software support.  Student will support networks through software and hardware installation, configuration, maintenance, troubleshooting and repair. 
2. Students will install application software including market software such as office suites, email, virus defense, terminal emulation, publisher, project and other software as assigned.  Students can expect to troubleshoot and resolve end user problems with applications and their PC and setup new PCs with the necessary applications.  Students need to understand basic networking concepts. 
3. Students are expected to have an intermediate technical level recognizing that the student may be learning how to service computer equipment for the first time. 
4. Internship duties will focus on a myriad of activities including but not limited to 1) installation, configuration, and upgrading of common computer Field Replaceable Units (FRUs), 2) diagnosing and troubleshooting, 3) safety and preventative maintenance, 4) motherboards processors and memory, 5) printers, 6) portable systems, 7) basic networking, and 8) customer satisfaction.  Students will learn the terminology associated with a computer testing and repair environment, physically disassemble and assemble hardware, evaluate components, install FRU parts, test repaired systems, and configure operating system software.  Software focus will be on operating system software and peripheral drivers, installation, and configuration on workstations with an emphasis on systems.

2. Laboratory/Studio Sessions

Internship agreement/contract will be created to guide the content/expectations for each individual internship.