I. General Information
1. Course Title:
Client Operating System Management
2. Course Prefix & Number:
COMP 2153
3. Course Credits and Contact Hours:
Credits: 4
Lecture Hours: 4
4. Course Description:
This course is one of a series of Microsoft Operating System Administration and Engineering courses that help prepare students for client support and help desk MCSA Microsoft Certification. This course provides students with the knowledge and skills necessary to master configuration or support for Windows 8 computers, devices, users and associated network and security resources. Students work with networks configured as a domain-based or peer-to-peer environment with access to the Internet and cloud services. Students will also work on Designing an Installation and Application Strategy, Maintaining Resource Access, Maintaining Windows Clients and Devices, and Managing Windows 8 Using Cloud Services and Microsoft Desktop Optimization Pack. Career Preparation: The studies in this course will help students prepare for careers in Computer Networking and System Administration such as Network Administrator, Network Engineer, Systems Analyst, LAN Administrator, WAN Administrator and Systems Engineer. Certification Preparation: Optional. Microsoft 70-688.
5. Placement Tests Required:
Accuplacer (specify test): |
No placement tests required |
Score: |
|
6. Prerequisite Courses:
COMP 2153 - Client Operating System Management
All Course(s) from the following...
Course Code | Course Title | Credits |
COMP 1253 | Client Operating System Administration | 4 cr. |
8. Prerequisite (Entry) Skills:
IT support proficiency with a current Microsoft operating system such as, Windows Vista, Windows 7, Windows 8 or a current Microsoft network operating system or Microsoft Certification in one of the following exams; 70-620, 70-680 or 70-687.
9. Co-requisite Courses:
COMP 2153 - Client Operating System Management
There are no corequisites for this course.
II. Transfer and Articulation
3. Prior Learning - the following prior learning methods are acceptable for this course:
- Written
- Oral
- Demonstration
- Portfolio
III. Course Purpose
Program-Applicable Courses – This course is required for the following program(s):
Computer Network Administration, AAS
Computer Information Technology, AAS
Computer Support Specialist, Diploma
IV. Learning Outcomes
1. College-Wide Outcomes
College-Wide Outcomes/Competencies |
Students will be able to: |
Assess alternative solutions to a problem |
Apply troubleshooting theory and an iterative approach to identify a problem, determine the cause, apply a solution, and then implement preventative measures. |
Analyze and follow a sequence of operations |
Design an Installation and Application Strategy. |
Utilize appropriate technology |
Maintain Resource Access, Maintain Windows Clients and Devices, and Manage Windows 8 Using Cloud Services and Microsoft Desktop Optimization Pack. |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
- Design an installation and application strategy;
- Design an application strategy for desktop applications;
- Design an application strategy for cloud applications;
- Design a solution for user settings;
- Design for network connectivity;
- Design for remote access;
- Design for Authentication and Authorization;
- Manage data storage;
- Manage hardware and printers;
- Manage mobile devices;
- Design a recovery solution;
- Manage endpoint security;
- Manage clients by using Windows Intune;
- Manage public cloud service;
- Manage and maintain clients by using MDOP.
I. General Information
1. Course Title:
Client Operating System Management
2. Course Prefix & Number:
COMP 2153
3. Course Credits and Contact Hours:
Credits: 4
Lecture Hours: 4
4. Course Description:
This course is one of a series of Microsoft Operating System Administration and Engineering courses that help prepare students for client support and help desk MCSA Microsoft Certification. This course provides students with the knowledge and skills necessary to master configuration or support for Windows 8 computers, devices, users and associated network and security resources. Students work with networks configured as a domain-based or peer-to-peer environment with access to the Internet and cloud services. Students will also work on Designing an Installation and Application Strategy, Maintaining Resource Access, Maintaining Windows Clients and Devices, and Managing Windows 8 Using Cloud Services and Microsoft Desktop Optimization Pack. Career Preparation: The studies in this course will help students prepare for careers in Computer Networking and System Administration such as Network Administrator, Network Engineer, Systems Analyst, LAN Administrator, WAN Administrator and Systems Engineer. Certification Preparation: Optional. Microsoft 70-688.
5. Placement Tests Required:
Accuplacer (specify test): |
No placement tests required |
Score: |
|
6. Prerequisite Courses:
COMP 2153 - Client Operating System Management
All Course(s) from the following...
Course Code | Course Title | Credits |
COMP 1253 | Client Operating System Administration | 4 cr. |
8. Prerequisite (Entry) Skills:
IT support proficiency with a current Microsoft operating system such as, Windows Vista, Windows 7, Windows 8 or a current Microsoft network operating system or Microsoft Certification in one of the following exams; 70-620, 70-680 or 70-687.
9. Co-requisite Courses:
COMP 2153 - Client Operating System Management
There are no corequisites for this course.
II. Transfer and Articulation
3. Prior Learning - the following prior learning methods are acceptable for this course:
- Written
- Oral
- Demonstration
- Portfolio
III. Course Purpose
1. Program-Applicable Courses – This course is required for the following program(s):
Computer Network Administration, AAS
Computer Information Technology, AAS
Computer Support Specialist, Diploma
IV. Learning Outcomes
1. College-Wide Outcomes
College-Wide Outcomes/Competencies |
Students will be able to: |
Analyze and follow a sequence of operations |
Design an Installation and Application Strategy. |
Utilize appropriate technology |
Maintain Resource Access, Maintain Windows Clients and Devices, and Manage Windows 8 Using Cloud Services and Microsoft Desktop Optimization Pack. |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
- Design an installation and application strategy;
- Design an application strategy for desktop applications;
- Design an application strategy for cloud applications;
- Design a solution for user settings;
- Design for network connectivity;
- Design for remote access;
- Design for Authentication and Authorization;
- Manage data storage;
- Manage hardware and printers;
- Manage mobile devices;
- Design a recovery solution;
- Manage endpoint security;
- Manage clients by using Windows Intune;
- Manage public cloud service;
- Manage and maintain clients by using MDOP.
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
- Creating a Windows To Go Workspace
- Creating and Deploying a Windows To Go Workspace Drive
- Booting into a Windows To Go Workspace
- Virtualizing Operating Systems
- Exploring Operating System Virtualization
- Exploring User State Virtualization
- Exploring Application Virtualization (App-V)
- Configuring a Native VHD Boot file
- Understanding VHD Formats
- Installing Windows 8 on a VHD with an Operating System Present
- Installing Windows 8 on a VHD Without an Operating System Present
- Using BCDEdit and BDCBoot
- Configuring a Multi-Boot System
- Setting Up a Multi-Boot System
- Upgrading Versus Migrating to Windows 8
- Exploring the Application Compatibility Toolkit (ACT)
- Exploring the User State Migration Tool (USMT)
- Working with Client Hyper-V
- Exploring Remote Desktop Services
- Working with the Application Compatibility Toolkit
- Using Runtime Analysis Packages and Testing Application Compatibility
- Virtualizing Applications Using App-V
- Managing Application Updates
- Managing Apps with Group Policy
- Using Windows Intune
- Using System Center 2012 Configuration Manager
- Protecting Your System with SmartScreen
- Using SmartScreen to Implement Application Reputation
- Customizing Internet Explorer 10 Using IEAK 10
- Maintaining IEAK Packages
- Working with Windows Store Applications
- Restricting Access to the Windows Store Content using Group Policy
- Restricting Access Using Group Policy
- Using AppLocker to Manage Applications
- Using Microsoft Office 365
- Understanding Microsoft Office 365 Features
- Using SkyDrive to Manage Files/Folders
- Accessing SkyDrive from a Browser
- Creating a File within SkyDrive
- Uploading Files to SkyDrive
- Sharing a Document in SkyDrive
- Accessing SkyDrive from the SkyDrive desktop app for Windows
- Managing User Accounts
- Workgroups and Domains
- User Accounts
- Domain-Based Accounts
- Groups
- Deploying User Profiles
- Folder Redirection and Offline Files/Folders
- User Profiles (Local/Roaming)
- Virtualizing the User Experience
- Understanding UE-V Templates
- Designing for Network Connectivity
- Exploring the IPv4 and IPv6 Protocols
- Understanding Name Resolution
- Exploring Network Settings
- Working with Wireless Networks
- Implementing Network Security for Windows 8
- Providing Off-Network Use and Management
- Exploring Virtual Private Networks
- Understanding PPTP
- Understanding L2TP/IPsec
- Understanding SSTP
- Understanding VPN Reconnect (IKEv2)
- Selecting the Right VPN
- Exploring Remote Access Using DirectAccess and Routing and Remote Access (RRAS)
- Reviewing Enhancements in DirectAccess with Windows Server 2012
- Understanding How DirectAccess Works
- Planning Your Server Deployment
- Planning Your DirectAccess Client Development
- Using the Getting Started Wizard to Set Up a Remote Access Server
- Deploying Remote Access in the Enterprise
- Deploying Remote Access Servers (Multi-Site) with Clustering
- Deploying Remote Access Servers with OTP Authentication
- Deploying Remote Access Servers in Multi-Forest Environments
- Deploying Remote Access Servers with Network Access Protection
- Using Connection Manager and the Connection Manager Administration Kit (CMAK)
- Using the Getting Connected Wizard in Windows 8
- Managing VPN Clients Using PowerShell
- Performing Remote Administration
- Remote Server Administration Tools (RSAT) for Windows 8
- Introducing PowerShell Remoting
- Exploring Metered Networks
- Designing for Authentication and Authorization
- Using Two-Factor Authentication
- Authenticating Using Workgroups and Domains
- Using Local Accounts versus Microsoft Accounts
- Understanding Trust Relationships
- Resolving Data Storage Issues
- Managing Storage Pools and Storage Spaces
- Creating Storage Pools
- Creating Storage Spaces
- Managing Data Availability Using BranchCache
- BranchCache Benefits
- Understanding Content Servers
- Understanding the Hosted-Cache Mode
- Understanding the Distributed-Cache Mode
- Managing Share Permissions and NTFS Permissions for Storage Spaces
- Configuring Share Permissions
- Configuring NTFS Permissions
- Combining NTFS and Share Permissions
- Configuring the Encrypting File System (EFS)
- Configuring Security for Removable Media
- Managing BitLocker and BitLocker To Go
- Using BitLocker Drive Encryption
- Using BitLocker To Go on Workspace Drives
- Using BitLocker To Go on Removable Media
- Managing BitLocker To Go
- Using Microsoft BitLocker Administration and Monitoring (MBAM) 1.0
- Resolving Hardware and Device Issues
- Using Device Manager
- Exploring Driver Signing
- Performing Driver Roll Backs
- Identifying Problem Devices
- Troubleshooting a Problem Device
- Syncing Devices and Resolving Sync Issues
- Synchronizing Your PC Settings
- Using Sync Center
- Managing Offline Files
- Resolving Sync Conflicts
- Monitoring and Managing Print Servers
- Exploring the v4 Print Driver Model
- Managing Print Servers
- Managing Mobile Access to Your Network
- Exploring Exchange Active Sync/Mobile Device Policies in Exchange Server 2013
- Exploring Mobile Policy Settings in Exchange Server 2013
- Securing Your Communications Using SSL
- Exploring System Center Configuration Manager (SCCM) 2012 Mobile Device Management
- Managing Mobile Device Policies
- Resolving Mobility Issues
- Using PC Refresh, PC Reset, and recimg.exe
- Using PC Refresh
- Using PC Reset
- Using recimg.exe
- Scheduling Windows 7 File Recovery
- Creating a Windows 8 Recovery Drive
- Performing a System Restore
- Using File History to Recover User Files/Local Files
- Understanding File History
- Using File History to Restore Files
- Exploring Third-Party Tools/Cloud Backup
- Recovering User Profile Settings
- Recovering Application Settings
- Managing Endpoint Security
- Managing Updates Using Windows Update
- Managing Windows Server Update Services (WSUS) 4.0 Using Windows Server 2012
- Determining a Deployment Strategy
- Reviewing the Update Services Console
- Understanding Server
- Configuring Clients to Use WSUS
- Using Computer Groups with WSUS
- Selecting Server-Side versus Client-Side Targeting
- Approving and Installing Updates on the Client Computers
- Managing Client Security Using Windows Defender
- Exploring the Home tab
- Exploring the Update tab
- Exploring the History tab
- Exploring the Settings tab
- Understanding the Microsoft Active Protection Service
- Managing Client Security Using the Microsoft SCCM 2012 Endpoint Protection Client
- Configuring Application Reputation
- Resolving Endpoint Security Issues
- Resolving Endpoint Security Issues Using Action Center
- Resolving Endpoint Security Issues Using Windows Defender
- Resolving Endpoint Security Issues Using Windows Firewall
- Resolving Endpoint Security Issues with Third-Party Software
- Introducing Windows Intune
- Exploring Windows Intune Configuration Requirements
- Managing Updates and Update Groups
- Configuring the Company Portal
- Monitoring On-Network and Off-Network machines
- Managing Asset Inventory in Windows Intune
- Introducing Public Cloud Services
- Managing Windows Live Services
- Using SkyDrive Groups/SkyDrive Pro
- Using Groups in SkyDrive
- Reviewing Trusted PC Requirements
- Implementing Office Professional Plus Using Office 365
- Reviewing Methods for Deploying Office 2013
- Installing Office Professional 2013 on Windows 8
- Managing Office 365
- Remediating Startup Issues Using DaRT 8
- Understanding the DaRT 8.0 Recovery Image Tool
- Reviewing the Tools included with DaRT
- Monitoring Clients Using Desktop Error Monitoring
- Exploring Desktop Error Monitoring
- Initiating Desktop Error Monitoring
- Managing the App-V Client
- Exploring the App-V 5 Components
- Exploring the App-V 5 Console
- Troubleshooting Issues with the Publishing Server
- Managing BitLocker and BitLocker To Go Using MBAM
- Understanding MBAM 1.0 Components
- Reviewing Deployment Options for MBAM
- Reviewing MBAM Next Steps
- Reviewing MBAM 2 Features