I. General Information
1. Course Title:
Supporting Client Operating Systems
2. Course Prefix & Number:
COMP 2107
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
Lab Hours: 0
4. Course Description:
This course provides students who are new to Microsoft client operating systems with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft client operating systems in an active directory network environment, or in a workgroup environment. This is an introductory level computer-support course designed to provide an overview of operating system concepts and how to troubleshoot the current version of Microsoft client operating systems. This is the first course in the Microsoft Certified IT Professional (MCITP) certification. This course is intended for new entrants and career changers new to the IT industry who have experience using Microsoft Office and have basic Microsoft Windows navigation skills. This course is also intended for a current call center technician with six months experience looking to validate and update their support skills. Career Preparation: The studies in this course will help students prepare for careers in computer support, client support, and system support such as MCDST, systems analyst, support technician, support analyst, and help desk administrator. Certification Preparation: Optional. Microsoft 70-620. Students are expected to know how to use a current Windows operating system including navigation, saving files, file management/hierarchy structure, compression, extraction, installation of programs, setting up user accounts and administrative operating system tasks. Students without this experience should take
COMP 1109 Introduction to Operating Systems either before they take this course or concurrently while they are taking this course.
5. Placement Tests Required:
6. Prerequisite Courses:
COMP 2107 - Supporting Client Operating Systems
There are no prerequisites for this course.
8. Prerequisite (Entry) Skills:
Students are expected to know how to use a current Windows operating system including navigation, saving files, file management/hierarchy structure, compression, extraction, installation of programs, setting up user accounts and administrative operating system tasks. Students without this experience should take COMP 1109 Introduction to Operating Systems either before they take this course or concurrently while they are taking this course.
9. Co-requisite Courses:
COMP 2107 - Supporting Client Operating Systems
There are no corequisites for this course.
II. Transfer and Articulation
3. Prior Learning - the following prior learning methods are acceptable for this course:
- Oral
- Demonstration
- Portfolio
III. Course Purpose
Program-Applicable Courses – This course is required for the following program(s):
Name of Program(s) |
Program Type |
Computer Information Technology |
AAS |
Computer Support Specialist |
Diploma |
IV. Learning Outcomes
1. College-Wide Outcomes
College-Wide Outcomes/Competencies |
Students will be able to: |
Utilize appropriate technology |
Use computers, current OSs and hardware to diagnose, troubleshoot, upgrade and install current microcomputer components and OSs. |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
Expected Outcome |
MnTC Goal Area |
Install and configure computer operating systems. |
|
Configure and troubleshoot Post-installation system settings |
|
Configure network connectivity in Windows |
|
Configure Windows security features |
|
Configure applications included with Windows |
|
Maintain and optimize systems that run Window |
|
Configure and troubleshoot mobile computing |
|
Diagnose and resolve issues concerning network connectivity, desktop operating systems, security, and applications. |
|
Identify the most efficient methods and tools to use for troubleshooting and repairing operating system problems. |
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
- Installing and upgrading Windows
- Identify hardware requirements.
- Perform a clean installation.
- Upgrade to Windows from previous versions of Windows.
- Upgrade from one edition of Windows to another edition.
- Troubleshoot Windows installation issues.
- Install and configure Windows drivers.
- Configuring and troubleshooting Post-installation system settings
- Troubleshoot post-installation configuration issues.
- Configure and troubleshoot Windows Aero.
- Configure and troubleshoot parental controls.
- Configure Microsoft Internet Explorer.
- Configuring Windows security features
- Configure and troubleshoot User Account Control.
- Configure Windows Defender.
- Configure Dynamic Security for Microsoft Internet Explorer 7.
- Configure security settings in Windows Firewall.
- Configuring network connectivity
- Configuring networking by using the Network and Sharing Center.
- Troubleshoot connectivity issues.
- Configure remote access.
- Configuring applications included with Windows
- Configure and troubleshoot media applications.
- Configure Windows Mail.
- Configure Windows Meeting Space.
- Configure Windows Calendar.
- Configure Windows Fax and Scan.
- Configure Windows Sidebar.
- Maintaining and optimizing systems that run Window
- Troubleshoot performance issues.
- Troubleshoot reliability issues by using built-in diagnostic tools.
- Configure Windows Update.
- Configure data protection.
- Configuring and troubleshooting mobile computing
- Configure mobile display settings.
- Configure mobile devices.
- Configure Tablet PC software.
- Configure power options.
I. General Information
1. Course Title:
Supporting Client Operating Systems
2. Course Prefix & Number:
COMP 2107
3. Course Credits and Contact Hours:
Credits: 3
Lecture Hours: 3
Lab Hours: 0
4. Course Description:
This course provides students who are new to Microsoft client operating systems with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft client operating systems in an active directory network environment, or in a workgroup environment. This is an introductory level computer-support course designed to provide an overview of operating system concepts and how to troubleshoot the current version of Microsoft client operating systems. This is the first course in the Microsoft Certified IT Professional (MCITP) certification. This course is intended for new entrants and career changers new to the IT industry who have experience using Microsoft Office and have basic Microsoft Windows navigation skills. This course is also intended for a current call center technician with six months experience looking to validate and update their support skills. Career Preparation: The studies in this course will help students prepare for careers in computer support, client support, and system support such as MCDST, systems analyst, support technician, support analyst, and help desk administrator. Certification Preparation: Optional. Microsoft 70-620. Students are expected to know how to use a current Windows operating system including navigation, saving files, file management/hierarchy structure, compression, extraction, installation of programs, setting up user accounts and administrative operating system tasks. Students without this experience should take
COMP 1109 Introduction to Operating Systems either before they take this course or concurrently while they are taking this course.
5. Placement Tests Required:
6. Prerequisite Courses:
COMP 2107 - Supporting Client Operating Systems
There are no prerequisites for this course.
8. Prerequisite (Entry) Skills:
Students are expected to know how to use a current Windows operating system including navigation, saving files, file management/hierarchy structure, compression, extraction, installation of programs, setting up user accounts and administrative operating system tasks. Students without this experience should take COMP 1109 Introduction to Operating Systems either before they take this course or concurrently while they are taking this course.
9. Co-requisite Courses:
COMP 2107 - Supporting Client Operating Systems
There are no corequisites for this course.
II. Transfer and Articulation
3. Prior Learning - the following prior learning methods are acceptable for this course:
- Oral
- Demonstration
- Portfolio
III. Course Purpose
1. Program-Applicable Courses – This course is required for the following program(s):
Name of Program(s) |
Program Type |
Computer Information Technology |
AAS |
Computer Support Specialist |
Diploma |
IV. Learning Outcomes
1. College-Wide Outcomes
College-Wide Outcomes/Competencies |
Students will be able to: |
Utilize appropriate technology |
Use computers, current OSs and hardware to diagnose, troubleshoot, upgrade and install current microcomputer components and OSs. |
2. Course Specific Outcomes - Students will be able to achieve the following measurable goals upon completion of
the course:
Expected Outcome |
MnTC Goal Area |
Install and configure computer operating systems. |
|
Configure and troubleshoot Post-installation system settings |
|
Configure network connectivity in Windows |
|
Configure Windows security features |
|
Configure applications included with Windows |
|
Maintain and optimize systems that run Window |
|
Configure and troubleshoot mobile computing |
|
Diagnose and resolve issues concerning network connectivity, desktop operating systems, security, and applications. |
|
Identify the most efficient methods and tools to use for troubleshooting and repairing operating system problems. |
|
V. Topical Outline
Listed below are major areas of content typically covered in this course.
1. Lecture Sessions
- Installing and upgrading Windows
- Identify hardware requirements.
- Perform a clean installation.
- Upgrade to Windows from previous versions of Windows.
- Upgrade from one edition of Windows to another edition.
- Troubleshoot Windows installation issues.
- Install and configure Windows drivers.
- Configuring and troubleshooting Post-installation system settings
- Troubleshoot post-installation configuration issues.
- Configure and troubleshoot Windows Aero.
- Configure and troubleshoot parental controls.
- Configure Microsoft Internet Explorer.
- Configuring Windows security features
- Configure and troubleshoot User Account Control.
- Configure Windows Defender.
- Configure Dynamic Security for Microsoft Internet Explorer 7.
- Configure security settings in Windows Firewall.
- Configuring network connectivity
- Configuring networking by using the Network and Sharing Center.
- Troubleshoot connectivity issues.
- Configure remote access.
- Configuring applications included with Windows
- Configure and troubleshoot media applications.
- Configure Windows Mail.
- Configure Windows Meeting Space.
- Configure Windows Calendar.
- Configure Windows Fax and Scan.
- Configure Windows Sidebar.
- Maintaining and optimizing systems that run Window
- Troubleshoot performance issues.
- Troubleshoot reliability issues by using built-in diagnostic tools.
- Configure Windows Update.
- Configure data protection.
- Configuring and troubleshooting mobile computing
- Configure mobile display settings.
- Configure mobile devices.
- Configure Tablet PC software.
- Configure power options.